FREQUENTLY ASKED QUESTIONS

Please see a breakdown of the two different blanks below:

Gildan 5000:

100% cotton, mid-weight, standard jersey knit

Feels stiffer, especially when new, but will get softer after washing

Classic fit

Comfort Colors:

100% ring-spun cotton, heavier

Softer, more of a vintage feel

Relaxed fit

After placing your order, you will receive an email confirmation containing your order ID number.

When your order is shipped, you will receive an email notification with your tracking number or tracking link. If your order is shipped in multiple packages, you may receive separate tracking emails for each shipment.

Once your order has been placed and payment successfully processed, any changes to your order or edits to items cannot be guaranteed. You may still contact the Bad Shirts Customer Service team here to request an edit.

Please note that any approved changes may not appear on your order confirmation or shipping email.

Please reach out to the Bad Shirts Customer Service team here and attach a screenshot of the discount code you were trying to redeem at checkout.

We are unable to combine multiple orders.

While our website may display product availability, we cannot guarantee that any item will be in stock. Bad Shirts reserves the right, without liability or prior notice, to modify, discontinue, or remove any products, or to cancel any order. If your order is affected, we will notify you promptly.

DOMESTIC ORDERS
Orders placed on thebadshirts.com within domestic regions are shipped using USPS or UPS (including UPS Mail Innovations).

INTERNATIONAL ORDERS
Orders placed from outside domestic regions are shipped using one of the following carriers: DHL Express, USPS, FedEx, or a local postal service, depending on the destination.

MULTIPLE ITEMS/ SPLIT SHIPMENTS
If your order contains multiple items, please note that it may be delivered in separate packages from different print providers and carriers. Tracking information will be provided for each shipment when available.

Bad Shirts ships orders to all 50 U.S. states, including APO/FPO/DPO addresses, as well as to the majority of international countries.

However, we restrict shipping to certain countries or regions due to legal regulations or shipping carrier limitations. At this time, we are unable to ship to the following destinations:

• Israel
• Brazil
• Crimea, Luhansk, and Donetsk regions in Ukraine
• Russia
• Belarus
• Ecuador
• Cuba
• Iran
• Syria
• North Korea
• Isle of Man

If you need to request a change of shipping address, please contact the Bad Shirts Customer Service team here or via WhatsApp at +84 703 681 724.

Please note that we cannot process address changes once an order has entered production or after a shipping label has been generated and tracking information has been provided to the customer.

To avoid issues, please verify that all account and order details are accurate before completing checkout.

Once your order has been shipped, you will receive an email notification containing your tracking information. Please allow 24–48 hours for the tracking number to become active and update within the courier’s system.

At this time, Bad Shirts is unable to provide expedited shipping or guaranteed delivery dates.

Please allow up to 2 weeks for the fulfillment and delivery of domestic orders, and 3–4 weeks for international orders. Delivery times may vary depending on the destination and shipping carrier.

If you receive an order that was shipped incorrectly or contains the wrong item(s), it must be reported within 7 days of delivery. Please contact the Bad Shirts Customer Service team here or via WhatsApp at +84 703 681 724 for assistance. Our team will work with you to resolve the issue, whether that involves sending the correct item(s) or providing further guidance on next steps.

If you receive a damaged item, it must be reported within 7 days of delivery. Please contact the Bad Shirts Customer Service team here or via WhatsApp at +84 703 681 724 for assistance. Our team will guide you through the process of obtaining a replacement or resolving the issue as quickly as possible.

If your order is marked as “returned to sender” by the shipping carrier, please contact the Bad Shirts Customer Service team to arrange a replacement shipment.

Please kindly note the replacement shipment will not be shipped until the original order has returned and processed back at the sender warehouse.

If your order is returned to sender a second time, the order will be voided and refunded once processed back at the warehouse.

If you choose to receive a refund, please be aware that original shipping charges are non-refundable.

Please note that Bad Shirts is not responsible for any lost or stolen orders once the packages leaves the warehouse.

Shipping protection is offered at checkout to ensure these incidents are covered.

If you would like to return your order for a refund or an exchange, please contact the Bad Shirts Customer Service team here or via WhatsApp at +84 703 681 724.

Orders must be postmarked within 7 days of delivery, in new, unworn condition, and purchased directly from thebadshirts.com to be eligible for a return or exchange. Customers are responsible for all return shipping costs, unless the order was incorrect or the item was damaged during shipping.

Please note that, at this time, only variant or equal item value exchanges are permitted. Items that have been washed, worn, or altered are not eligible for a return or exchange.

Original shipping charges for orders are non-refundable, except in cases where the order was damaged or incorrectly shipped.

Refunds for eligible returns will be issued to the original payment method used for purchase. Please allow up to 8–10 business days for returns to be processed once the items are received and inspected.

If you receive an order that was shipped incorrectly or contains the wrong item(s), it must be reported within 7 days of delivery. Please contact the Bad Shirts Customer Service team here or via WhatsApp at +84 703 681 724 for assistance. Our team will work with you to resolve the issue, whether that involves sending the correct item(s) or providing further guidance on next steps.

If you receive a damaged item, it must be reported within 7 days of delivery. Please contact the Bad Shirts Customer Service team here or via WhatsApp at +84 703 681 724 for assistance. Our team will guide you through the process of obtaining a replacement or resolving the issue as quickly as possible.

Bad Shirts accepts payments via PayPal, which allows customers to pay with PayPal balance or major credit cards. E-gift cards can also be redeemed at checkout.

Currently, we only accept standard payments at checkout.

Please see the terms of service here.

Please see the privacy statement here.

A Bad Shirts e-gift card is a digital gift card that can be purchased online directly from our website at thebadshirts.com. The e-gift card will be delivered via email from no-reply@thebadshirts.com
. The email will contain a unique code that can be used at checkout to redeem its value.

HOW TO PURCHASE:

• Visit the Bad Shirts E-Gift Card Page
  Navigate to the dedicated E-Gift Card section on our website.
• Choose an Amount: Select a pre-set value and the quantity of gift cards you wish to purchase.
• Enter Recipient Details:
  • Recipient’s name and email address
  • A personal message (optional)
  • Delivery date (send immediately or schedule for a later date)
• Complete Checkout
  Pay for the gift card as you would for any other item. The recipient will receive the e-gift card from no-reply@thebadshirts.com
  on the selected delivery date.

HOW TO REDEEM AN E-GIFT CARD:

1. At checkout, enter the gift card code in the Gift Card or Promo Code field.
2. The value of the gift card will be applied to your order total.

If your purchase exceeds the value of the gift card, you may pay the remaining balance using another payment method.

DO E-Gift CARDS EXPIRE?

E-Gift Cards from Bad Shirts do not expire.

CAN I REFUND OR CANCEL AN E-GIFT CARD?

All e-gift cards are non-refundable and cannot be canceled once purchased.

At Bad Shirts, we are committed to providing a website that is accessible to all visitors, including those with disabilities.

We actively work to meet WCAG 2.1 Level AA standards to ensure that our website is:

• Navigable by keyboard, allowing users to move through content and interact with the site without a mouse.
• Compatible with screen readers, so visually impaired users can access our content effectively.
• Designed with sufficient color contrast, making text readable for users with low vision or color blindness.
• Structured with clear headings, labels, and navigation, so that users can easily understand and locate content.

We continuously test and improve the accessibility of our website and its content. If you encounter any accessibility barriers while using our site, or if you have feedback or suggestions to help us improve your experience, please reach out to us.

You can contact our accessibility team at:

• Email: support@thebadshirts.com
• WhatsApp: +84 703 681 724

We will make every effort to assist you promptly. Accessibility is an ongoing journey, and we are committed to making Bad Shirts a welcoming, inclusive, and user-friendly space for everyone.